Job Description

Embroidery Operator

At PromoCentric, we specialize in high-quality decorated apparel for retailers, corporate clients, and custom brands. We run a fast-paced, quality-driven operation and are looking for a seasoned Embroidery Operator to join our production team. If you know your way around 75/11 ballpoint needles and wouldn't dream of hooping fleece without Solvy, we want to talk! Join a company where your craft is respected, your experience is valued, and your work is worn by thousands.

Key Responsibilities

• Set up, operate, and troubleshoot Barudan multi-head embroidery machines.
• Embroider on a wide variety of garments and fabric types including:
• Performance wear
• Fleece
• Twill
• Stretch fabrics (spandex blends)
• Lightweight knits and wovens
• Have the knowledge to select and apply appropriate needles, backings, and toppings for each fabric type and garment style.
• Accurately hoop garments using correct tension.
• Load digitized designs, adjust thread colors and sequencing, and inspect sew-outs before full runs.
• Conduct daily maintenance on machines (oil, lint removal, tension check).
• Work with the production manager to hit tight deadlines while ensuring top-tier quality.
• Keep accurate records of production output and machine settings.

Required Skills and Qualifications

• Minimum 2 years of embroidery machine operation in a commercial/industrial setting.
• In-depth knowledge of stabilizers, toppings, needle types, and hooping techniques.
• Ability to interpret production sheets, thread charts (e.g., Madeira, Isacord), and design specs.
• Skilled in handling complex jobs such as left chest logos, cap fronts, back yokes, sleeve placements.
• Familiar with basic machine maintenance and thread tension troubleshooting.
• Strong attention to detail and pride in producing clean, high-quality work.
• Ability to work in a fast-paced, deadline-driven environment.

Preferred Qualifications

• Experience with multi-head machines (6–12 heads or more).
• Familiarity with Wilcom or Pulse digitizing software (a plus).

Benefits

• Generous PTO and holiday policy
• Medical/Dental/Vision
• 401k with employer contribution
• Flexibility and Work Life Balance
• Growth opportunities in a growing company

Salary commensurate to experience. About PromoCentric

Founded in 2000 PromoCentric is a full-service promotional marketing agency that builds brand awareness and brand equity through innovative ideas to get our client's logo top of mind.

PromoCentric provides creative solutions that make our clients happy by saving them time and money. Our goal is to deliver managed promotional branding solutions from concept to delivery. Our revenues and employee counts have grown year over year for over a decade. We are looking for growth-minded employees to help continue that trend into the next decade.

Core Values

Our core values are the heart of our business. These principles guide all company actions and serve as its cultural foundation. Our core values will set the tone of our organization. They will be the underlying foundation and character of our business and the people in it.

• CUSTOMER CENTRIC: Our customers come first.
• COMMUNITY DRIVEN: Making a difference for our teammates, our community, and our planet.
• CONTINUOUSLY IMPROVING: Our actions today make us better tomorrow.
• COMMITTED: The relentless pursuit of excellence.
• ENTHUSIASTIC: Bringing positive energy to everything we do.

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