Job Description

Museum Associate (Access Ambassador, Dot Experience)LocationLouisville, KY | OnsiteAbout the RoleThe Dot Experience - part factory tour, attraction, museum and center for education - has a mission to change perspectives about blindness and empower individual action toward a world that welcomes everyone. The Dot Experience aims to set new standards for accessibility and inclusion. This new attraction is scheduled to open in fall 2026. It is nested within the structure of American Printing House, serving as the headquarters’ new front door, and operates as a component part of the organization.We’re looking for outgoing, welcoming Museum Associates who enjoy working with people and helping visitors connect with new ideas and experiences. Reporting to the Guest Experience Supervisor, you’ll support the day-to-day visitor experience across tours, educational activities, ticketing, retail, group visits, and special events.This is a part-time position of 19 hours or less per week. Shifts are generally scheduled between 9:30 a.m. and 5:30 p.m., seven days a week, including weekends as needed.Key Responsibilities• Create a welcoming, accessible, and inclusive experience for visitors of all ages and backgrounds.• Support guest services, including ticketing, purchases, retail operations, group welcomes, and general visitor assistance.• Assist with factory tours, workshops, hands-on activities, and other educational experiences.• Support special events, group visits, and other visitor-facing museum activities.• Help maintain organized and accessible public and retail spaces, including light restocking and merchandising.• Work collaboratively across museum teams and respond professionally to visitor questions, feedback, and changing needs.Required Qualifications• Excellent communication and interpersonal abilities.• Willingness and ability to embrace and promote APH institutional goals of accessibility and inclusion with diverse audiences and communities.• Ability to work a flexible schedule, including weekends and occasional evenings as needed.• Ability to provide welcoming, professional service while interacting with visitors of various ages, backgrounds, and abilities.Note: A combination of education, training, and experience may be considered when competency in the role is demonstrated.Preferred Qualifications• Understanding of disability, accessibility, inclusion, and equity.• Perspective on museum operations and the cultural impact of museums.• Guest services and/or retail experience.• Experience or comfort working with various age groups.• Experience working within the disability community and/or other historically marginalized communities.• Comfort with learner-centered engagement techniques.Physical RequirementsThis role requires frequent movement throughout the museum during a shift, including prolonged periods of standing and walking. Museum Associates must be able to move between visitor, retail, tour, and program areas and perform routine guest-service and light restocking duties.About APHAt the American Printing House for the Blind (APH), we believe access to the right tools and information at the right time can change lives. Every day, we work to break down barriers and empower students, families, adults, and educators—creating a future that belongs to everyone.From braille and large-type books to cutting-edge digital tools, our products and services reach people who are blind or low vision across the U.S. and beyond. If you're passionate about quality, innovation, and impact—you belong here.Compensation & Benefits• Salary: $16.00 - $18.00 per hour.• Part-time schedule of 19 hours or less per week.• 401(k) EligibleAccessibility & InclusionWe welcome applications from individuals of all backgrounds and identities. APH is committed to providing equal employment opportunities to all qualified candidates.Apply for a Career that Takes You to New Heights #J-18808-Ljbffr

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